Chapter One — 1.1 Background to the Study

Information Literacy Training has increasingly attracted the attention of researchers, regulators, and practitioners concerned with user satisfaction with library services. This growing interest reflects the recognition that information literacy training does not operate in isolation, but interacts with a wider set of institutional and market conditions found within Selected States in South-East Nigeria.

Selected States in South-East Nigeria presents a useful setting for examining this relationship precisely because the conditions there — structural, regulatory, and behavioural — differ from those typically assumed in the broader literature, most of which draws on evidence from more developed economies.

1.2 Statement of the Problem

Despite a growing body of literature on information literacy training, there remains limited consensus on the precise nature of its relationship with user satisfaction with library services, particularly within Selected States in South-East Nigeria. Many organizations continue to make decisions about information literacy training without a clear, evidence-based understanding of how those decisions ultimately affect user satisfaction with library services. This gap between practice and empirical understanding is the central problem this study seeks to address.

1.3 Objectives of the Study

1. To examine the effect of Information Literacy Training on user satisfaction with library services in Selected States in South-East Nigeria.
2. To assess the extent to which information literacy training influences user satisfaction with library services within the study area.
3. To identify the challenges associated with information literacy training in relation to user satisfaction with library services.
4. To recommend strategies for optimizing information literacy training in order to improve user satisfaction with library services.

1.4 Research Questions

1. What is the effect of information literacy training on user satisfaction with library services in Selected States in South-East Nigeria?
2. To what extent does information literacy training influence user satisfaction with library services within the study area?
3. What challenges are associated with information literacy training in relation to user satisfaction with library services?
4. What strategies can be adopted to optimize information literacy training in order to improve user satisfaction with library services?

1.5 Significance of the Study

Beyond its academic contribution to the field of library and information science, this study has practical value for management teams within Selected States in South-East Nigeria seeking to understand how information literacy training translates into measurable outcomes around user satisfaction with library services. It is equally useful to students and future researchers looking for a localized empirical reference on this relationship.

1.6 Scope of the Study

In terms of scope, this study confines itself to Selected States in South-East Nigeria, focusing specifically on how information literacy training relates to user satisfaction with library services within that setting. Findings are interpreted within these boundaries rather than as universal claims applicable to every organization or market.