Chapter One — 1.1 Background to the Study

Organizations that depend on payment gateway systems are under increasing pressure to modernize, and Low-Code/No-Code Development Platforms has emerged as one of the more promising avenues for doing so, given its demonstrated impact in related domains.

Despite this potential, many existing payment gateway systems were not originally designed with low-code/no-code development platforms in mind, resulting in persistent gaps in user authentication that limit their overall effectiveness. This study examines how Low-Code/No-Code Development Platforms can be applied to help close that gap.

1.2 Statement of the Problem

Current payment gateway systems in many organizations struggle with inadequate user authentication, often relying on manual processes or outdated architectures that were not designed for today's operating environment. Without a structured approach to integrating low-code/no-code development platforms, these limitations are likely to persist, exposing organizations to inefficiency, risk, and a poor user experience. This study is motivated by the need to design and evaluate a low-code/no-code development platforms-based approach to addressing this problem.

1.3 Objectives of the Study

1. To design and implement a low-code/no-code development platforms-based approach to improving user authentication in payment gateway systems.
2. To evaluate the effectiveness of Low-Code/No-Code Development Platforms in enhancing user authentication within payment gateway systems.
3. To identify the key requirements and constraints relevant to deploying low-code/no-code development platforms in this context.
4. To assess user and stakeholder perception of the resulting system.

1.4 Research Questions

1. How can low-code/no-code development platforms be applied to improve user authentication in payment gateway systems?
2. How effective is Low-Code/No-Code Development Platforms at enhancing user authentication within payment gateway systems?
3. What requirements and constraints are relevant to deploying low-code/no-code development platforms in this context?
4. How do users and stakeholders perceive the resulting system?

1.5 Significance of the Study

This study is significant to software developers and system architects seeking practical guidance on applying Low-Code/No-Code Development Platforms within payment gateway systems. It is equally relevant to organizations that rely on these systems, offering a reference point for evaluating whether such an investment is justified, and it adds to the growing body of work on low-code/no-code development platforms applications in software technology / IT.

1.6 Scope of the Study

As a study of this kind, its scope is confined to designing and evaluating a low-code/no-code development platforms-based solution for payment gateway systems, focused specifically on user authentication; broader deployment considerations fall outside this scope.