Chapter One — 1.1 Background to the Study

Organizations that depend on payment gateway systems are under increasing pressure to modernize, and Serverless Computing has emerged as one of the more promising avenues for doing so, given its demonstrated impact in related domains.

In practice, however, adoption of serverless computing within payment gateway systems has been uneven, and its actual impact on customer onboarding speed is not yet well understood in a rigorous, evaluable way — a gap this study is positioned to address.

1.2 Statement of the Problem

Existing approaches to customer onboarding speed within payment gateway systems remain largely reactive and fragmented, with little systematic use of serverless computing despite its demonstrated value elsewhere. This study addresses the resulting gap by designing and evaluating a solution built specifically around serverless computing.

1.3 Objectives of the Study

1. To design and implement a serverless computing-based approach to improving customer onboarding speed in payment gateway systems.
2. To evaluate the effectiveness of Serverless Computing in enhancing customer onboarding speed within payment gateway systems.
3. To identify the key requirements and constraints relevant to deploying serverless computing in this context.
4. To assess user and stakeholder perception of the resulting system.

1.4 Research Questions

1. How can serverless computing be applied to improve customer onboarding speed in payment gateway systems?
2. How effective is Serverless Computing at enhancing customer onboarding speed within payment gateway systems?
3. What requirements and constraints are relevant to deploying serverless computing in this context?
4. How do users and stakeholders perceive the resulting system?

1.5 Significance of the Study

This study is significant to software developers and system architects seeking practical guidance on applying Serverless Computing within payment gateway systems. It is equally relevant to organizations that rely on these systems, offering a reference point for evaluating whether such an investment is justified, and it adds to the growing body of work on serverless computing applications in software technology / IT.

1.6 Scope of the Study

As a study of this kind, its scope is confined to designing and evaluating a serverless computing-based solution for payment gateway systems, focused specifically on customer onboarding speed; broader deployment considerations fall outside this scope.