Chapter One — 1.1 Background to the Study

Organizations that depend on university examination management systems are under increasing pressure to modernize, and Low-Code/No-Code Development Platforms has emerged as one of the more promising avenues for doing so, given its demonstrated impact in related domains.

In practice, however, adoption of low-code/no-code development platforms within university examination management systems has been uneven, and its actual impact on customer onboarding speed is not yet well understood in a rigorous, evaluable way — a gap this study is positioned to address.

1.2 Statement of the Problem

Current university examination management systems in many organizations struggle with inadequate customer onboarding speed, often relying on manual processes or outdated architectures that were not designed for today's operating environment. Without a structured approach to integrating low-code/no-code development platforms, these limitations are likely to persist, exposing organizations to inefficiency, risk, and a poor user experience. This study is motivated by the need to design and evaluate a low-code/no-code development platforms-based approach to addressing this problem.

1.3 Objectives of the Study

1. To design and implement a low-code/no-code development platforms-based approach to improving customer onboarding speed in university examination management systems.
2. To evaluate the effectiveness of Low-Code/No-Code Development Platforms in enhancing customer onboarding speed within university examination management systems.
3. To identify the key requirements and constraints relevant to deploying low-code/no-code development platforms in this context.
4. To assess user and stakeholder perception of the resulting system.

1.4 Research Questions

1. How can low-code/no-code development platforms be applied to improve customer onboarding speed in university examination management systems?
2. How effective is Low-Code/No-Code Development Platforms at enhancing customer onboarding speed within university examination management systems?
3. What requirements and constraints are relevant to deploying low-code/no-code development platforms in this context?
4. How do users and stakeholders perceive the resulting system?

1.5 Significance of the Study

Beyond its immediate technical contribution, this study offers value to organizations evaluating whether to invest in low-code/no-code development platforms for their own university examination management systems, and contributes to the broader literature on applied software technology / IT by documenting a concrete implementation and evaluation case.

1.6 Scope of the Study

As a study of this kind, its scope is confined to designing and evaluating a low-code/no-code development platforms-based solution for university examination management systems, focused specifically on customer onboarding speed; broader deployment considerations fall outside this scope.