Chapter One — 1.1 Background to the Study

Over the past decade, the relationship between case management practices and family functioning has become a subject of considerable debate among scholars and industry practitioners alike, particularly within the context of Selected Commercial Banks in Nigeria where operating conditions differ markedly from more developed markets.

Selected Commercial Banks in Nigeria presents a useful setting for examining this relationship precisely because the conditions there — structural, regulatory, and behavioural — differ from those typically assumed in the broader literature, most of which draws on evidence from more developed economies.

1.2 Statement of the Problem

Despite a growing body of literature on case management practices, there remains limited consensus on the precise nature of its relationship with family functioning, particularly within Selected Commercial Banks in Nigeria. Many organizations continue to make decisions about case management practices without a clear, evidence-based understanding of how those decisions ultimately affect family functioning. This gap between practice and empirical understanding is the central problem this study seeks to address.

1.3 Objectives of the Study

1. To examine the effect of Case Management Practices on family functioning in Selected Commercial Banks in Nigeria.
2. To assess the extent to which case management practices influences family functioning within the study area.
3. To identify the challenges associated with case management practices in relation to family functioning.
4. To recommend strategies for optimizing case management practices in order to improve family functioning.

1.4 Research Questions

1. What is the effect of case management practices on family functioning in Selected Commercial Banks in Nigeria?
2. To what extent does case management practices influence family functioning within the study area?
3. What challenges are associated with case management practices in relation to family functioning?
4. What strategies can be adopted to optimize case management practices in order to improve family functioning?

1.5 Significance of the Study

This study is significant to a range of stakeholders. For policymakers and regulators, the findings offer evidence to guide the design of frameworks that support healthier outcomes around family functioning. For managers and practitioners within Selected Commercial Banks in Nigeria, the study provides practical insight into how case management practices can be better managed. Finally, it contributes to the academic literature on social work by extending existing knowledge into a specific empirical context, and offers a reference point for future researchers.

1.6 Scope of the Study

In terms of scope, this MSc study confines itself to Selected Commercial Banks in Nigeria, focusing specifically on how case management practices relates to family functioning within that setting. Findings are interpreted within these boundaries rather than as universal claims applicable to every organization or market.