Chapter One — 1.1 Background to the Study

Over the past decade, the relationship between information literacy training and user satisfaction with library services has become a subject of considerable debate among scholars and industry practitioners alike, particularly within the context of Selected States in South-East Nigeria where operating conditions differ markedly from more developed markets.

Selected States in South-East Nigeria presents a useful setting for examining this relationship precisely because the conditions there — structural, regulatory, and behavioural — differ from those typically assumed in the broader literature, most of which draws on evidence from more developed economies.

1.2 Statement of the Problem

While information literacy training is widely discussed in policy and industry circles, empirical evidence on its actual effect on user satisfaction with library services within Selected States in South-East Nigeria remains sparse and, in places, contradictory. This lack of localized, rigorous evidence makes it difficult for decision-makers to know with confidence whether current approaches to information literacy training are helping or hindering user satisfaction with library services — a gap this study sets out to close.

1.3 Objectives of the Study

1. To examine the effect of Information Literacy Training on user satisfaction with library services in Selected States in South-East Nigeria.
2. To assess the extent to which information literacy training influences user satisfaction with library services within the study area.
3. To identify the challenges associated with information literacy training in relation to user satisfaction with library services.
4. To recommend strategies for optimizing information literacy training in order to improve user satisfaction with library services.

1.4 Research Questions

1. What is the effect of information literacy training on user satisfaction with library services in Selected States in South-East Nigeria?
2. To what extent does information literacy training influence user satisfaction with library services within the study area?
3. What challenges are associated with information literacy training in relation to user satisfaction with library services?
4. What strategies can be adopted to optimize information literacy training in order to improve user satisfaction with library services?

1.5 Significance of the Study

Beyond its academic contribution to the field of library and information science, this study has practical value for management teams within Selected States in South-East Nigeria seeking to understand how information literacy training translates into measurable outcomes around user satisfaction with library services. It is equally useful to students and future researchers looking for a localized empirical reference on this relationship.

1.6 Scope of the Study

In terms of scope, this study confines itself to Selected States in South-East Nigeria, focusing specifically on how information literacy training relates to user satisfaction with library services within that setting. Findings are interpreted within these boundaries rather than as universal claims applicable to every organization or market.