Chapter One — 1.1 Background to the Study

Information Architecture Design has become one of the more actively explored innovations in the design of modern electronic health records, promising gains in efficiency and reliability that legacy, largely manual approaches have struggled to deliver.

In practice, however, adoption of information architecture design within electronic health records has been uneven, and its actual impact on user retention is not yet well understood in a rigorous, evaluable way — a gap this study is positioned to address.

1.2 Statement of the Problem

Current electronic health records in many organizations struggle with inadequate user retention, often relying on manual processes or outdated architectures that were not designed for today's operating environment. Without a structured approach to integrating information architecture design, these limitations are likely to persist, exposing organizations to inefficiency, risk, and a poor user experience. This study is motivated by the need to design and evaluate a information architecture design-based approach to addressing this problem.

1.3 Objectives of the Study

1. To design and implement a information architecture design-based approach to improving user retention in electronic health records.
2. To evaluate the effectiveness of Information Architecture Design in enhancing user retention within electronic health records.
3. To identify the key requirements and constraints relevant to deploying information architecture design in this context.
4. To assess user and stakeholder perception of the resulting system.

1.4 Research Questions

1. How can information architecture design be applied to improve user retention in electronic health records?
2. How effective is Information Architecture Design at enhancing user retention within electronic health records?
3. What requirements and constraints are relevant to deploying information architecture design in this context?
4. How do users and stakeholders perceive the resulting system?

1.5 Significance of the Study

Beyond its immediate technical contribution, this study offers value to organizations evaluating whether to invest in information architecture design for their own electronic health records, and contributes to the broader literature on applied UI/UX design by documenting a concrete implementation and evaluation case.

1.6 Scope of the Study

The study is limited to the design, implementation, and evaluation of a information architecture design-based approach to improving user retention within electronic health records. Reflecting its BSc-level scope, it does not extend to a full commercial rollout or long-term post-implementation review beyond the study period.