Chapter One — 1.1 Background to the Study

Organizations that depend on library management systems are under increasing pressure to modernize, and DevSecOps Practices has emerged as one of the more promising avenues for doing so, given its demonstrated impact in related domains.

Despite this potential, many existing library management systems were not originally designed with devsecops practices in mind, resulting in persistent gaps in customer onboarding speed that limit their overall effectiveness. This study examines how DevSecOps Practices can be applied to help close that gap.

1.2 Statement of the Problem

Existing approaches to customer onboarding speed within library management systems remain largely reactive and fragmented, with little systematic use of devsecops practices despite its demonstrated value elsewhere. This study addresses the resulting gap by designing and evaluating a solution built specifically around devsecops practices.

1.3 Objectives of the Study

1. To design and implement a devsecops practices-based approach to improving customer onboarding speed in library management systems.
2. To evaluate the effectiveness of DevSecOps Practices in enhancing customer onboarding speed within library management systems.
3. To identify the key requirements and constraints relevant to deploying devsecops practices in this context.
4. To assess user and stakeholder perception of the resulting system.

1.4 Research Questions

1. How can devsecops practices be applied to improve customer onboarding speed in library management systems?
2. How effective is DevSecOps Practices at enhancing customer onboarding speed within library management systems?
3. What requirements and constraints are relevant to deploying devsecops practices in this context?
4. How do users and stakeholders perceive the resulting system?

1.5 Significance of the Study

Beyond its immediate technical contribution, this study offers value to organizations evaluating whether to invest in devsecops practices for their own library management systems, and contributes to the broader literature on applied software technology / IT by documenting a concrete implementation and evaluation case.

1.6 Scope of the Study

As a study of this kind, its scope is confined to designing and evaluating a devsecops practices-based solution for library management systems, focused specifically on customer onboarding speed; broader deployment considerations fall outside this scope.