Chapter One — 1.1 Background to the Study

Organizations that depend on electronic health records are under increasing pressure to modernize, and Serverless Computing has emerged as one of the more promising avenues for doing so, given its demonstrated impact in related domains.

Despite this potential, many existing electronic health records were not originally designed with serverless computing in mind, resulting in persistent gaps in user experience that limit their overall effectiveness. This study examines how Serverless Computing can be applied to help close that gap.

1.2 Statement of the Problem

Existing approaches to user experience within electronic health records remain largely reactive and fragmented, with little systematic use of serverless computing despite its demonstrated value elsewhere. This study addresses the resulting gap by designing and evaluating a solution built specifically around serverless computing.

1.3 Objectives of the Study

1. To design and implement a serverless computing-based approach to improving user experience in electronic health records.
2. To evaluate the effectiveness of Serverless Computing in enhancing user experience within electronic health records.
3. To identify the key requirements and constraints relevant to deploying serverless computing in this context.
4. To assess user and stakeholder perception of the resulting system.

1.4 Research Questions

1. How can serverless computing be applied to improve user experience in electronic health records?
2. How effective is Serverless Computing at enhancing user experience within electronic health records?
3. What requirements and constraints are relevant to deploying serverless computing in this context?
4. How do users and stakeholders perceive the resulting system?

1.5 Significance of the Study

This study is significant to software developers and system architects seeking practical guidance on applying Serverless Computing within electronic health records. It is equally relevant to organizations that rely on these systems, offering a reference point for evaluating whether such an investment is justified, and it adds to the growing body of work on serverless computing applications in software technology / IT.

1.6 Scope of the Study

The study is limited to the design, implementation, and evaluation of a serverless computing-based approach to improving user experience within electronic health records. Reflecting its clearly defined scope, it does not extend to a full commercial rollout or long-term post-implementation review beyond the study period.