Chapter One — 1.1 Background to the Study

Organizations that depend on mobile banking applications are under increasing pressure to modernize, and Augmented Reality has emerged as one of the more promising avenues for doing so, given its demonstrated impact in related domains.

In practice, however, adoption of augmented reality within mobile banking applications has been uneven, and its actual impact on decision support is not yet well understood in a rigorous, evaluable way — a gap this study is positioned to address.

1.2 Statement of the Problem

Current mobile banking applications in many organizations struggle with inadequate decision support, often relying on manual processes or outdated architectures that were not designed for today's operating environment. Without a structured approach to integrating augmented reality, these limitations are likely to persist, exposing organizations to inefficiency, risk, and a poor user experience. This study is motivated by the need to design and evaluate a augmented reality-based approach to addressing this problem.

1.3 Objectives of the Study

1. To design and implement a augmented reality-based approach to improving decision support in mobile banking applications.
2. To evaluate the effectiveness of Augmented Reality in enhancing decision support within mobile banking applications.
3. To identify the key requirements and constraints relevant to deploying augmented reality in this context.
4. To assess user and stakeholder perception of the resulting system.

1.4 Research Questions

1. How can augmented reality be applied to improve decision support in mobile banking applications?
2. How effective is Augmented Reality at enhancing decision support within mobile banking applications?
3. What requirements and constraints are relevant to deploying augmented reality in this context?
4. How do users and stakeholders perceive the resulting system?

1.5 Significance of the Study

This study is significant to software developers and system architects seeking practical guidance on applying Augmented Reality within mobile banking applications. It is equally relevant to organizations that rely on these systems, offering a reference point for evaluating whether such an investment is justified, and it adds to the growing body of work on augmented reality applications in software technology / IT.

1.6 Scope of the Study

The study is limited to the design, implementation, and evaluation of a augmented reality-based approach to improving decision support within mobile banking applications. Reflecting its clearly defined scope, it does not extend to a full commercial rollout or long-term post-implementation review beyond the study period.