Chapter One — 1.1 Background to the Study

Organizations that depend on online learning management systems are under increasing pressure to modernize, and Information Architecture Design has emerged as one of the more promising avenues for doing so, given its demonstrated impact in related domains.

Despite this potential, many existing online learning management systems were not originally designed with information architecture design in mind, resulting in persistent gaps in perceived usability that limit their overall effectiveness. This study examines how Information Architecture Design can be applied to help close that gap.

1.2 Statement of the Problem

Existing approaches to perceived usability within online learning management systems remain largely reactive and fragmented, with little systematic use of information architecture design despite its demonstrated value elsewhere. This study addresses the resulting gap by designing and evaluating a solution built specifically around information architecture design.

1.3 Objectives of the Study

1. To design and implement a information architecture design-based approach to improving perceived usability in online learning management systems.
2. To evaluate the effectiveness of Information Architecture Design in enhancing perceived usability within online learning management systems.
3. To identify the key requirements and constraints relevant to deploying information architecture design in this context.
4. To assess user and stakeholder perception of the resulting system.

1.4 Research Questions

1. How can information architecture design be applied to improve perceived usability in online learning management systems?
2. How effective is Information Architecture Design at enhancing perceived usability within online learning management systems?
3. What requirements and constraints are relevant to deploying information architecture design in this context?
4. How do users and stakeholders perceive the resulting system?

1.5 Significance of the Study

Beyond its immediate technical contribution, this study offers value to organizations evaluating whether to invest in information architecture design for their own online learning management systems, and contributes to the broader literature on applied UI/UX design by documenting a concrete implementation and evaluation case.

1.6 Scope of the Study

The study is limited to the design, implementation, and evaluation of a information architecture design-based approach to improving perceived usability within online learning management systems. Reflecting its MSc-level scope, it does not extend to a full commercial rollout or long-term post-implementation review beyond the study period.