Chapter One — 1.1 Background to the Study

In recent years, Business Process Re-engineering has emerged as a critical factor shaping organizational effectiveness across organizations operating in and around the Federal Capital Territory, Abuja. As institutions grapple with the pressures of globalization, regulatory reform, and shifting stakeholder expectations, understanding how business process re-engineering relates to organizational effectiveness has become an important area of both scholarly and practical concern.

the Federal Capital Territory, Abuja presents a useful setting for examining this relationship precisely because the conditions there — structural, regulatory, and behavioural — differ from those typically assumed in the broader literature, most of which draws on evidence from more developed economies.

1.2 Statement of the Problem

While business process re-engineering is widely discussed in policy and industry circles, empirical evidence on its actual effect on organizational effectiveness within the Federal Capital Territory, Abuja remains sparse and, in places, contradictory. This lack of localized, rigorous evidence makes it difficult for decision-makers to know with confidence whether current approaches to business process re-engineering are helping or hindering organizational effectiveness — a gap this study sets out to close.

1.3 Objectives of the Study

1. To examine the effect of Business Process Re-engineering on organizational effectiveness in the Federal Capital Territory, Abuja.
2. To assess the extent to which business process re-engineering influences organizational effectiveness within the study area.
3. To identify the challenges associated with business process re-engineering in relation to organizational effectiveness.
4. To recommend strategies for optimizing business process re-engineering in order to improve organizational effectiveness.

1.4 Research Questions

1. What is the effect of business process re-engineering on organizational effectiveness in the Federal Capital Territory, Abuja?
2. To what extent does business process re-engineering influence organizational effectiveness within the study area?
3. What challenges are associated with business process re-engineering in relation to organizational effectiveness?
4. What strategies can be adopted to optimize business process re-engineering in order to improve organizational effectiveness?

1.5 Significance of the Study

Beyond its academic contribution to the field of business administration, this study has practical value for management teams within the Federal Capital Territory, Abuja seeking to understand how business process re-engineering translates into measurable outcomes around organizational effectiveness. It is equally useful to students and future researchers looking for a localized empirical reference on this relationship.

1.6 Scope of the Study

In terms of scope, this study confines itself to the Federal Capital Territory, Abuja, focusing specifically on how business process re-engineering relates to organizational effectiveness within that setting. Findings are interpreted within these boundaries rather than as universal claims applicable to every organization or market.