Chapter One — 1.1 Background to the Study

Business Process Re-engineering has increasingly attracted the attention of researchers, regulators, and practitioners concerned with stakeholder satisfaction. This growing interest reflects the recognition that business process re-engineering does not operate in isolation, but interacts with a wider set of institutional and market conditions found within Selected Fintech Companies in Nigeria.

Selected Fintech Companies in Nigeria presents a useful setting for examining this relationship precisely because the conditions there — structural, regulatory, and behavioural — differ from those typically assumed in the broader literature, most of which draws on evidence from more developed economies.

1.2 Statement of the Problem

Despite a growing body of literature on business process re-engineering, there remains limited consensus on the precise nature of its relationship with stakeholder satisfaction, particularly within Selected Fintech Companies in Nigeria. Many organizations continue to make decisions about business process re-engineering without a clear, evidence-based understanding of how those decisions ultimately affect stakeholder satisfaction. This gap between practice and empirical understanding is the central problem this study seeks to address.

1.3 Objectives of the Study

1. To examine the effect of Business Process Re-engineering on stakeholder satisfaction in Selected Fintech Companies in Nigeria.
2. To assess the extent to which business process re-engineering influences stakeholder satisfaction within the study area.
3. To identify the challenges associated with business process re-engineering in relation to stakeholder satisfaction.
4. To recommend strategies for optimizing business process re-engineering in order to improve stakeholder satisfaction.

1.4 Research Questions

1. What is the effect of business process re-engineering on stakeholder satisfaction in Selected Fintech Companies in Nigeria?
2. To what extent does business process re-engineering influence stakeholder satisfaction within the study area?
3. What challenges are associated with business process re-engineering in relation to stakeholder satisfaction?
4. What strategies can be adopted to optimize business process re-engineering in order to improve stakeholder satisfaction?

1.5 Significance of the Study

This study is significant to a range of stakeholders. For policymakers and regulators, the findings offer evidence to guide the design of frameworks that support healthier outcomes around stakeholder satisfaction. For managers and practitioners within Selected Fintech Companies in Nigeria, the study provides practical insight into how business process re-engineering can be better managed. Finally, it contributes to the academic literature on business analysis by extending existing knowledge into a specific empirical context, and offers a reference point for future researchers.

1.6 Scope of the Study

In terms of scope, this BSc study confines itself to Selected Fintech Companies in Nigeria, focusing specifically on how business process re-engineering relates to stakeholder satisfaction within that setting. Findings are interpreted within these boundaries rather than as universal claims applicable to every organization or market.