Chapter One — 1.1 Background to the Study

Over the past decade, the relationship between talent management and service delivery quality has become a subject of considerable debate among scholars and industry practitioners alike, particularly within the context of the Nigerian Capital Market where operating conditions differ markedly from more developed markets.

the Nigerian Capital Market presents a useful setting for examining this relationship precisely because the conditions there — structural, regulatory, and behavioural — differ from those typically assumed in the broader literature, most of which draws on evidence from more developed economies.

1.2 Statement of the Problem

While talent management is widely discussed in policy and industry circles, empirical evidence on its actual effect on service delivery quality within the Nigerian Capital Market remains sparse and, in places, contradictory. This lack of localized, rigorous evidence makes it difficult for decision-makers to know with confidence whether current approaches to talent management are helping or hindering service delivery quality — a gap this study sets out to close.

1.3 Objectives of the Study

1. To examine the effect of Talent Management on service delivery quality in the Nigerian Capital Market.
2. To assess the extent to which talent management influences service delivery quality within the study area.
3. To identify the challenges associated with talent management in relation to service delivery quality.
4. To recommend strategies for optimizing talent management in order to improve service delivery quality.

1.4 Research Questions

1. What is the effect of talent management on service delivery quality in the Nigerian Capital Market?
2. To what extent does talent management influence service delivery quality within the study area?
3. What challenges are associated with talent management in relation to service delivery quality?
4. What strategies can be adopted to optimize talent management in order to improve service delivery quality?

1.5 Significance of the Study

Beyond its academic contribution to the field of business administration, this study has practical value for management teams within the Nigerian Capital Market seeking to understand how talent management translates into measurable outcomes around service delivery quality. It is equally useful to students and future researchers looking for a localized empirical reference on this relationship.

1.6 Scope of the Study

In terms of scope, this BSc study confines itself to the Nigerian Capital Market, focusing specifically on how talent management relates to service delivery quality within that setting. Findings are interpreted within these boundaries rather than as universal claims applicable to every organization or market.